Frequently Asked Questions

In My VWE, you start with a vehicle and then choose the action (such as Advertising). There are 3 ways to do this:

• For a vehicle: enter the registration number or chassis number in the bar at the top of the 'vehicles' page.

• For the stock advertised: on the 'vehicles' page, click on the 'advertisement management' button. From there you can edit or delete existing ads, as well as create new ones.

• For the stock: click on the 'stock' button on the 'vehicles' page. Here you can click on a vehicle and perform actions on it, such as MOT inspection.

On the My VWE login screen there is a link 'forgot your password'. Clicking this link will open a screen where you can request a new password. Follow the instructions on this screen. You will need your VWE customer number and log-in name.

If your login name has already been blocked, don't worry, this will be fixed after a password reset!

Have you lost your customer number or log-in name? Please contact the KCC.

You can find an invoice in the following ways:

• In most cases we will send you the invoice by e-mail.
• You can find all invoices on My VWE. Login and go to My Company -> Invoices

View the detailed explanation of shortcuts and Creating Favorites to get you to the My VWE login page quickly.

The vehicle dossier is the heart of My VWE. Here you can find all the data about a vehicle. From all technical data to documents collected with transactions on the vehicle. Moreover, from here you can take all actions involving the vehicle, such as ORB (indemnification), MOT registration and insurance.

We have deliberately chosen this starting point. After all, you always work with a vehicle. It is therefore logical that you work from the vehicle. Then you also have everything from and around that vehicle at hand!

First type the registration number in the search bar at the top of the page 'vehicles'. You will then be taken to the vehicle dossier, where you can select 'Freight (ORB)' under 'Purchasing'. Here you can add the vehicle in question to the company stock.

On the "Vehicles" page you can use the white search bar to look up a vehicle. You can do this by using a registration number, but also by using a chassis number. If the vehicle is not found, you can create a vehicle file manually, using the button "Create vehicle file manually" or "Add vehicle manually". Once the vehicle file is created, you can immediately do transactions with that vehicle.

When creating the vehicle record, fill in as much information about the vehicle as possible to build a complete record. If the vehicle is later registered, we will link the chassis number to that registration number and the vehicle file will be complete.

On the 'My Business' dashboard you will find the 'Transactions' button. This will take you to a list of all transactions: the Transaction Overview. You can use the filter function on the right hand side to search, for example, for a specific license plate or period.

EAD transactions can be found in the Transaction Overview under "My Company".

There is a special overview for EAD transactions. This can be found under My Business under the heading 'My Overviews'. By clicking on the arrow, all items become visible, including the "My Customs Declarations" overview.

Under My Company -> My Overviews -> SilverDAT file overview

You can find the status and archive screens for ORB between companies under My Company -> My Overviews.

The My Business dashboard shows which modules you currently have.

All the documents associated with a vehicle can be found in the Vehicle File. Search for the vehicle using the search box in the Vehicle Dashboard or in the Stock List. If you are looking for a document associated with a particular transaction, you can look up that transaction in the Transaction Overview and retrieve the document from there.

You can do that via this page. In the registration form you can specify the services you want to use.

You do not have an RDW certificate installed on the device you are using. Or perhaps you are using a revoked or expired RDW certificate. Only the last RDW certificate issued is valid. A few things you can try:

• Install the certificate on the device you want to use
• Check whether the certificate is still valid. A certificate is valid for a maximum of 2 years. RDW sends a new certificate a few weeks in advance.
• Have you had a change of RDW/KVK number? Please contact the KCC.

Before you try to log in to My VWE again, it is STRONGLY recommended that you close ALL your browser screens first, and then try again.

Need help with certificate problems? Use the manual or contact the KCC.

You can cancel your account or (one or more) services via www.vwe.nl/opzeggen. Please bear in mind the notice period stated in the General Terms and Conditions.

Of course we prefer to keep you as a customer. If you have any questions, our Customer Contact Center is always there for you. Get in touch!

When selling both a new and a used motor vehicle, the BPM is considered a continuing item for VAT purposes. Thus, VAT is never calculated on the BPM. In order to determine the amount of VAT to be charged when a used motor vehicle is sold by an entrepreneur, the remaining BPM (residual BPM) must therefore be removed from the sales price.

This residual BPM is calculated by deducting from the originally paid BPM the depreciation percentage BPM that belongs to the used motor vehicle from the depreciation table (with a maximum of 90%). The remaining part of the BPM may be deducted from the allowance for the calculation of the VAT due. If the residual BPM is higher than the selling price of the used motor vehicle, then no VAT will be levied.

Via the BPM calculator you can calculate how much residual BPM there is on a vehicle.

Yes, an export transaction can be reversed within two weeks or six weeks. Depending on what kind of export transaction it was. Please contact the KCC.

There are several criteria for selling without BPM:

• The vehicle must be exported to a country within the EEA (EU, Norway, Iceland and Liechtenstein);
• The vehicle must have been imported into the Netherlands on or after October 16, 2006 (both new and used are accepted);
• BPM must have been paid for the vehicle.

Please contact the KCC.

There is often not enough time after a busy day to keep track of the number of MOTs. VWE helps with this! If you register your MOT via VWE, we include the MOT statistics in the subscription. This gives you a monthly overview of the number of MOTs per inspector in tables and graphs. Both at the main level (a monthly overview of the current and previous year) and at the detailed level (rejection percentage per inspector), you will have an overview of how you can manage your workshop performance.

You can find these statistics at My VWE under the Statistics dashboard.

Autotrust is available from Monday to Friday from 08:30 - 17:00. You can contact us by phone: 0592-340018 or by e-mail: info@autotrust.nl

No, there are no additional charges. However, the vehicle must have a complete and correct service history. The odometer reading must also be correct. A provisional premium calculation can be made based on a Dutch license plate of a similar vehicle of the same age.

Yes, for the first 15 days after the warranty starts, the car company is responsible for the vehicle and no claim can be submitted to Autotrust.

Every vehicle that falls under the Luxury & Performance Warranty must be inspected by My Autocoach beforehand. In addition, there are some brands that Autotrust has marked as 'risky' and therefore also require a prior inspection. The most common vehicles that fall under this category are BMWs with a N20B20 engine. If you have any doubts or questions, please contact Autotrust via telephone number 0592-340018 or via info@autotrust.nl.

If a pre-mandatory inspection is required, you will see the screen and message below:

Via the license plate search box on the homepage you can find out the EURO class of a vehicle.

You can do this at the VWE head office in Heerhugowaard or at one of our service points. Contact us.

The complete most recent vehicle registration certificate. As of 1 January 2014, the paper vehicle registration certificate will be replaced by a registration card for every owner change. Therefore, the following distinction exists:

• If a Registration Card was not previously requested for the vehicle, take the following paper registration documents with you: Part II (1B Tenaamstellingsbewijs) and Copy Part III/Overschrijvingsbewijs/Part II).
• If a Registration Card has been applied for, please bring this Registration Card along with the corresponding registration code.
• The accompanying registration plate(s)
• Exact odometer reading of the vehicle
• Proof of identity (original and valid):
• International: identity card or passport
• National: driver's license, identity card or passport

Note: a residence permit will not be accepted

In that case take the following items with you to one of the Service Points: the vehicle, the invoice at the foreign address outside the EU, the vehicle registration card/ complete registration certificate and a valid ID.

If you go to a Service Point, the advice is to check with them first what they need from you.

We can issue an invoice statement for various vehicles. This is only possible if the vehicle is exported via VWE and if the origin of the vehicle can be proven with a supplier statement. VWE cannot issue an invoice declaration EUR.1 for a caravan. You can contact the Chamber of Commerce for this. Finally, it is important to note that we are also obliged to issue an EAD Customs document if the vehicle has an invoice value of more than €6,000.

An export license plate is valid for 14 days, unless the vehicle's MOT expires within those 14 days. The export license plate will then expire when the MOT would also expire.

No, this is not possible. After the validity period expires, the vehicle can no longer be used on public roads.

You can easily order the environmental sticker via this page or collect it from one of the service points. When ordering via the website you pay safely and securely via Ideal, after which you will receive a payment confirmation with an order number. When ordered and paid on working days before 17.00 hours, the environmental sticker will be sent the same day by PostNL.

In that case you can also collect the environmental sticker at one of the Servicepoints and pay there.

If you order and pay on working days before 17.00 hours, the environmental sticker will be sent the same day via PostNL. For the processing time of the delivery of the environmental sticker we depend on PostNL. This can therefore take a few days.

Only the order that has been paid via Ideal will be processed. The other order numbers can be considered as not written.

The environmental sticker (umweltplakette) is required to drive in the environmental zones of German cities. Mopeds, motorcycles, scooters, three-wheeled vehicles, agricultural tractors, mobile machinery and equipment, work traffic and emergency vehicles do not require an environmental sticker. In addition, old-timers - registered before 1 January 1978 and fitted with Dutch historic, blue license plates - do not require an environmental sticker either. In that case a copy of the Dutch registration certificate or the FIVA Identity Card must be placed in a clearly visible position behind the windscreen.

Cities can close off areas with a particularly high concentration of particulate matter to vehicles with high emissions. These environmental zones are marked with a special road sign. The establishment of environmental zones is based on an EU directive that stipulates that a limit value for particulate matter (50 micrograms per cubic meter of air) may not be exceeded on more than 35 calendar days. Germany has transposed this directive into national law with the so-called "Kennzeichnungsverordnung".

Newer cars often have a high environmental classification such as Euro 5 and Euro 6. For this you also receive a green sticker with 4 on it. This is currently the highest class associated with the environmental sticker. There are currently no legal regulations in Germany on which vehicles will receive a Blue Sticker ( light blue / dark blue ).

On this page you will find an overview of all cities with an environmental zone. Zones are added periodically and the zones already set up as environmental zones are also becoming stricter in admitting vehicles with a lower emission class (higher emissions). Therefore keep an eye on this overview.

Nationally, there are exceptions for a range of vehicles, such as mopeds, motorcycles, ambulances and tractors. Vintage vehicles with a so-called "H" license plate also do not have to be issued with a sticker. In addition, there are numerous municipal exemptions for certain hardship cases, for which there are, however, very different solutions per city. If in doubt, contact the relevant municipality.

Only urban areas have environmental zones. An Environmental Sticker is not required to use only German freeways.

Yes, the environmental sticker is recognized throughout Germany.

The Environment Sticker is issued with your vehicle registration number and is valid indefinitely in conjunction with your vehicle registration number. The details on the Environment sticker must correspond to the details on the vehicle registration certificate.

Yes, you can. Fines can amount to up to € 80 and, in addition, one receives a point in Flensburg (German system of penalty points in traffic). If the sticker is not applied in a visible way you risk a fine of € 40.

Cars with a European Disability Parking Card clearly visible behind the windscreen are exempt from the environmental sticker.

The environmental sticker can only be placed on a windscreen once due to the special adhesive layer. For a replacement window you must therefore purchase a new environmental sticker. You can order this via this page. This may be covered by your insurance company. Ask your insurance company about this.

The environmental sticker is custom made for your vehicle. As soon as the environmental sticker has been printed (with your license plate number) we cannot turn back the order and the paid amount will not be refunded.

The following vehicles are exempt from the environmental sticker:

• Mopeds, motorcycles, scooters and three-wheeled vehicles.
•  Agricultural tractors.
•  Mobile machines and equipment.
•  Work traffic.
•  Vehicles used by emergency services.
• Motor vehicles for the benefit of people with disabilities, whereby the vehicles must be registered as such. If you are in possession of a European Disabled Parking Card, you are exempt from the environmental sticker. You must place this disabled parking card clearly visible behind your windscreen as soon as you park your vehicle in an Umwelt zone. If you are checked within the Umwelt zone for the presence of the environmental badge, the European Disabled Parking Card is your proof of permanent exemption.
•  Old-timers with a historic license plate registered as such in Germany (the vehicle must be at least 30 years old and bear the "H" badge or the red "07" badge) or old-timers registered in other countries of the EU that meet corresponding conditions have a permanent exemption for the environmental sticker. If your oldtimer is registered in the Netherlands, has a date of first admission before January 1, 1978, and the vehicle is equipped with Dutch historic license plates (the blue plates) you do not need an environmental sticker. To be able to drive into an Umweltzone, you do need a FIVA Identity Card. You can apply for this in the Netherlands at the FEHAC. Further information about this Identity Card can be found at: www.fehac.nl/fiva-id-cards. If you park your vintage car within the Umwelt zone, you must place a copy of your Dutch registration certificate or the Identity Card in a clearly visible place.