Frequently Asked Questions

We answer many of your questions on this page. First select the topic you have a question about:




  • Questions about My VWE

    • How do I start in My VWE?

      In My VWE, you start with a vehicle and then choose the action (such as Advertising). There are 3 ways to do this:

      • For a vehicle: enter the registration number or chassis number in the bar at the top of the 'vehicles' page.

      • For the stock advertised: on the 'vehicles' page, click on the 'advertisement management' button. From there you can edit or delete existing ads, as well as create new ones.

      • For the stock: click on the 'stock' button on the 'vehicles' page. Here you can click on a vehicle and perform actions on it, such as MOT inspection.

    • I forgot my password. How do I request a new one?

      On the My VWE login screen there is a link 'forgot your password'. Clicking this link will open a screen where you can request a new password. Follow the instructions on this screen. You will need your VWE customer number and log-in name.

      If your login name has already been blocked, don't worry, this will be fixed after a password reset!

      Have you lost your customer number or log-in name? Please contact the KCC.

    • I am looking for an invoice, where can I find it?

      You can find an invoice in the following ways:

      • In most cases we will send you the invoice by e-mail.
      • You can find all invoices on My VWE. Login and go to My Company -> Invoices
    • How do I create a shortcut to get directly to My VWE?

      View the detailed explanation of shortcuts and Creating Favorites to get you to the My VWE login page quickly.

  • Questions about vehicles

    • What is a vehicle dossier?

      The vehicle dossier is the heart of My VWE. Here you can find all the data about a vehicle. From all technical data to documents collected with transactions on the vehicle. Moreover, from here you can take all actions involving the vehicle, such as ORB (indemnification), MOT registration and insurance.

    • Why do I always have to look up a vehicle first when searching for a service?

      We have deliberately chosen this starting point. After all, you always work with a vehicle. It is therefore logical that you work from the vehicle. Then you also have everything from and around that vehicle at hand!

    • How do I add a vehicle to my stock?

      First type the registration number in the search bar at the top of the page 'vehicles'. You will then be taken to the vehicle dossier, where you can select 'Freight (ORB)' under 'Purchasing'. Here you can add the vehicle in question to the company stock.

    • How can I do a transaction (e.g. EAD Customs document or VKR) with a vehicle that does not (yet) have a Dutch registration number?

      On the "Vehicles" page you can use the white search bar to look up a vehicle. You can do this by using a registration number, but also by using a chassis number. If the vehicle is not found, you can create a vehicle file manually, using the button "Create vehicle file manually" or "Add vehicle manually". Once the vehicle file is created, you can immediately do transactions with that vehicle.

      When creating the vehicle record, fill in as much information about the vehicle as possible to build a complete record. If the vehicle is later registered, we will link the chassis number to that registration number and the vehicle file will be complete.

Car dealership


  • Questions about buying and selling

    • How do you calculate the VAT on the resale of a used motor vehicle by an entrepreneur?

      When selling both a new and a used motor vehicle, the BPM is considered a continuing item for VAT purposes. Thus, VAT is never calculated on the BPM. In order to determine the amount of VAT to be charged when a used motor vehicle is sold by an entrepreneur, the remaining BPM (residual BPM) must therefore be removed from the sales price.

      This residual BPM is calculated by deducting from the originally paid BPM the depreciation percentage BPM that belongs to the used motor vehicle from the depreciation table (with a maximum of 90%). The remaining part of the BPM may be deducted from the allowance for the calculation of the VAT due. If the residual BPM is higher than the selling price of the used motor vehicle, then no VAT will be levied.

    • How much residual BPM is there on this vehicle?

      Via the BPM calculator you can calculate how much residual BPM there is on a vehicle.

    • Can an export transaction be undone?

      Yes, an export transaction can be reversed within two weeks or six weeks. Depending on what kind of export transaction it was. Please contact the KCC.

    • How can I sell a vehicle to a foreign buyer without BPM?

      There are several criteria for selling without BPM:

      • The vehicle must be exported to a country within the EEA (EU, Norway, Iceland and Liechtenstein);
      • The vehicle must have been imported into the Netherlands on or after October 16, 2006 (both new and used are accepted);
      • BPM must have been paid for the vehicle.

      Please contact the KCC.

  • Questions about maintenance

    • How can VWE help me with listing the number of MOTs that have been run?

      There is often not enough time after a busy day to keep track of the number of MOTs. VWE helps with this! If you register your MOT via VWE, we include the MOT statistics in the subscription. This gives you a monthly overview of the number of MOTs per inspector in tables and graphs. Both at the main level (a monthly overview of the current and previous year) and at the detailed level (rejection percentage per inspector), you will have an overview of how you can manage your workshop performance.

      You can find these statistics at My VWE under the Statistics dashboard.



  • Questions about exporting

    • Does this vehicle comply with the EURO3 standard? Or another EURO standard?

      Via the license plate search box on the homepage you can find out the EURO class of a vehicle.

    • Where can I go to have a vehicle exported?

      You can do this at the VWE head office in Heerhugowaard or at one of our service points. Contact us.

    • What do I need to register an export with the RDW via VWE?

      The complete most recent vehicle registration certificate. As of 1 January 2014, the paper vehicle registration certificate will be replaced by a registration card for every owner change. Therefore, the following distinction exists:


      • If a Registration Card was not previously requested for the vehicle, take the following paper registration documents with you: Part II (1B Tenaamstellingsbewijs) and Copy Part III/Overschrijvingsbewijs/Part II).
      • If a Registration Card has been applied for, please bring this Registration Card along with the corresponding registration code.
      • The accompanying registration plate(s)
      • Exact odometer reading of the vehicle
      • Proof of identity (original and valid):
      • International: identity card or passport
      • National: driver's license, identity card or passport

      Note: a residence permit will not be accepted

    • I want to export my vehicle outside the EU and need an EAD customs document. What do I need to bring for this?

      In that case take the following items with you to one of the Service Points: the vehicle, the invoice at the foreign address outside the EU, the vehicle registration card/ complete registration certificate and a valid ID.

      If you go to a Service Point, the advice is to check with them first what they need from you.

    • Can a EUR.1 invoice statement be issued for my vehicle?

      We can issue an invoice statement for various vehicles. This is only possible if the vehicle is exported via VWE and if the origin of the vehicle can be proven with a supplier statement. VWE cannot issue an invoice declaration EUR.1 for a caravan. You can contact the Chamber of Commerce for this. Finally, it is important to note that we are also obliged to issue an EAD Customs document if the vehicle has an invoice value of more than €6,000.

    • How long is an export license plate valid?

      An export license plate is valid for 14 days, unless the vehicle's MOT expires within those 14 days. The export license plate will then expire when the MOT would also expire.

    • Can I extend my export license plate (longer than two weeks)?

      No, this is not possible. After the validity period expires, the vehicle can no longer be used on public roads.

  • Questions about the environmental sticker

    • How do I order an environmental sticker?

      You can easily order the environmental sticker via this page or collect it from one of the service points. When ordering via the website you pay safely and securely via Ideal, after which you will receive a payment confirmation with an order number. When ordered and paid on working days before 17.00 hours, the environmental sticker will be sent the same day by PostNL.

    • I cannot pay via iDeal, is there another possibility?

      In that case you can also collect the environmental sticker at one of the Servicepoints and pay there.

    • If I order an environmental sticker, when will it be delivered?

      If you order and pay on working days before 17.00 hours, the environmental sticker will be sent the same day via PostNL. For the processing time of the delivery of the environmental sticker we depend on PostNL. This can therefore take a few days.

    • I receive several order numbers but the payment has failed. What should I do now?

      Only the order that has been paid via Ideal will be processed. The other order numbers can be considered as not written.

    • When do I need an environmental sticker?

      The environmental sticker (umweltplakette) is required to drive in the environmental zones of German cities. Mopeds, motorcycles, scooters, three-wheeled vehicles, agricultural tractors, mobile machinery and equipment, work traffic and emergency vehicles do not require an environmental sticker. In addition, old-timers - registered before 1 January 1978 and fitted with Dutch historic, blue license plates - do not require an environmental sticker either. In that case a copy of the Dutch registration certificate or the FIVA Identity Card must be placed in a clearly visible position behind the windscreen.

    • What is the reason for having environmental zones?

      Cities can close off areas with a particularly high concentration of particulate matter to vehicles with high emissions. These environmental zones are marked with a special road sign. The establishment of environmental zones is based on an EU directive that stipulates that a limit value for particulate matter (50 micrograms per cubic meter of air) may not be exceeded on more than 35 calendar days. Germany has transposed this directive into national law with the so-called "Kennzeichnungsverordnung".

    • Why do I get a green environment sticker even though I have a Euro class 5, 6 or an electric car?

      Newer cars often have a high environmental classification such as Euro 5 and Euro 6. For this you also receive a green sticker with 4 on it. This is currently the highest class associated with the environmental sticker. There are currently no legal regulations in Germany on which vehicles will receive a Blue Sticker ( light blue / dark blue ).

    • In which cities do you need an environmental sticker?

      On this page you will find an overview of all cities with an environmental zone. Zones are added periodically and the zones already set up as environmental zones are also becoming stricter in admitting vehicles with a lower emission class (higher emissions). Therefore keep an eye on this overview.

    • Are there any exceptions in the issuing per municipality?

      Nationally, there are exceptions for a range of vehicles, such as mopeds, motorcycles, ambulances and tractors. Vintage vehicles with a so-called "H" license plate also do not have to be issued with a sticker. In addition, there are numerous municipal exemptions for certain hardship cases, for which there are, however, very different solutions per city. If in doubt, contact the relevant municipality.

    • Do I need an environmental badge on German freeways?

      Only urban areas have environmental zones. An Environmental Sticker is not required to use only German freeways.

    • Is the environment sticker valid throughout Germany?

      Yes, the environmental sticker is recognized throughout Germany.

    • Does the environmental sticker have a validity period?

      The Environment Sticker is issued with your vehicle registration number and is valid indefinitely in conjunction with your vehicle registration number. The details on the Environment sticker must correspond to the details on the vehicle registration certificate.

    • Can you get a fine if you drive in an environmental zone without an environmental sticker?

      Yes, you can. Fines can amount to up to € 80 and, in addition, one receives a point in Flensburg (German system of penalty points in traffic). If the sticker is not applied in a visible way you risk a fine of € 40.

    • Is exemption possible with a disability?

      Cars with a European Disability Parking Card clearly visible behind the windscreen are exempt from the environmental sticker.

    • I have a broken window. Can I get a new environmental sticker?

      The environmental sticker can only be placed on a windscreen once due to the special adhesive layer. For a replacement window you must therefore purchase a new environmental sticker. You can order this via this page. This may be covered by your insurance company. Ask your insurance company about this.

    • Can I return the environmental sticker if I do not need it?

      The environmental sticker is custom made for your vehicle. As soon as the environmental sticker has been printed (with your license plate number) we cannot turn back the order and the paid amount will not be refunded.

    • Which vehicles are exempted from the environmental sticker?

      The following vehicles are exempt from the environmental sticker:


      • Mopeds, motorcycles, scooters and three-wheeled vehicles.
      •  Agricultural tractors.
      •  Mobile machines and equipment.
      •  Work traffic.
      •  Vehicles used by emergency services.
      • Motor vehicles for the benefit of people with disabilities, whereby the vehicles must be registered as such. If you are in possession of a European Disabled Parking Card, you are exempt from the environmental sticker. You must place this disabled parking card clearly visible behind your windscreen as soon as you park your vehicle in an Umwelt zone. If you are checked within the Umwelt zone for the presence of the environmental badge, the European Disabled Parking Card is your proof of permanent exemption.
      •  Old-timers with a historic license plate registered as such in Germany (the vehicle must be at least 30 years old and bear the "H" badge or the red "07" badge) or old-timers registered in other countries of the EU that meet corresponding conditions have a permanent exemption for the environmental sticker. If your oldtimer is registered in the Netherlands, has a date of first admission before January 1, 1978, and the vehicle is equipped with Dutch historic license plates (the blue plates) you do not need an environmental sticker. To be able to drive into an Umweltzone, you do need a FIVA Identity Card. You can apply for this in the Netherlands at the FEHAC. Further information about this Identity Card can be found at: If you park your vintage car within the Umwelt zone, you must place a copy of your Dutch registration certificate or the Identity Card in a clearly visible place.

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